For Enterprise IT Teams
Connect Service Management to Controlled Automation.
Your service desk already knows what people need. The gap is the controlled, auditable path from a request to an infrastructure change. StackHeal provides that path — with policy checks, approvals, verification and a record that stands up to review.
Alert investigation
Memory pressure · db-02
zabbix · trigger 7714 · warning
91%threshold 85%
- Correlated with 3 related signals
- Collected process and query snapshot
- Matched runbook: connection pool growth
- 4Awaiting engineer decision on restart
The problem
Where enterprise IT requests stall
If several of these describe your week, the gap is process rather than tooling.
A request queue that needs a specialist for everything
Routine changes wait for the one team that holds the access, because there is no safe way to delegate the action itself.
Automation that exists but is not governed
Scripts work, but nobody can say who may run them, what they touch, or what happened last time.
Change control as a bottleneck
Low-risk, repeatable changes go through the same heavyweight process as genuinely risky ones.
Audit evidence assembled after the fact
Proving what changed, who approved it and whether it worked means collecting from several systems under time pressure.
The fit
How StackHeal fits enterprise IT
It sits between ITSM and infrastructure, enforcing the controls that make delegation safe.
ITSM-connected execution
Requests and incidents in your service management tool become workflow runs, with status and evidence written back to the record.
Role-based action scopes
Delegate specific operations to specific roles without handing out platform credentials.
Pre-approved standard changes
Encode the low-risk repeatable changes as workflows with the verification built in, so they stop consuming change-board time.
Audit-ready run history
Inputs, approvals, actions, outputs and verification results are recorded per run and retained for review.
Use cases
Enterprise IT teams commonly automate
The workflows teams in this segment build first, because the handling is already well understood.
Standard change execution
Pre-approved changes run inside the window, verify their own outcome, and attach evidence to the change record.
Service request fulfilment
Common infrastructure requests — capacity, access, environment refresh — fulfilled through governed workflows rather than specialist queues.
Incident first response
Alerts trigger diagnostic workflows so the on-call engineer receives findings instead of a bare notification.
Environment lifecycle
Build, refresh and tear down non-production environments on request or on a schedule, with cost ownership recorded.
Configuration drift detection
Compare state against baseline on a schedule and open tickets for deviations with the asset detail attached.
Joiner, mover and leaver infrastructure steps
The infrastructure half of identity lifecycle, executed with approvals and recorded for audit.
Products this solution builds on
These are the products most relevant to this segment. All of them share one engine and one run history.
VM Provisioning
Standardize virtual machine provisioning and infrastructure lifecycle operations.
Learn moreInfrastructure Monitoring
Connect monitoring signals with troubleshooting and approved remediation workflows.
Learn moreWorkflow Orchestration
Connect systems and automate repetitive operational processes.
Learn moreEnterprise IT Teams: common questions
Something not covered here? Ask our team.
See StackHeal against your own enterprise it teams workflows.
Bring two or three of the request types your team handles most often. We will walk through how each would be built, where the approvals sit, and what the run history records.