Terms of Service

Welcome to Stackheal. By using our website, services, or support, you agree to the following Terms of Service. Please read them carefully before engaging with us. If you have any questions, reach out to our support team before signing up.

1. Scope of Service

Stackheal provides IT consulting, technical support, and security services. To deliver our services effectively, you agree to provide accurate details and reasonable access to your systems where required. We are not responsible for issues beyond our scope, such as outages caused by your hosting provider, hardware failure, or third-party software.

2. Account Setup & Billing

Services are offered on a prepaid basis unless otherwise agreed in writing. It is your responsibility to keep billing details (email, payment method, contact information) up to date. Invoices are due on or before the mentioned due date. If payment is not received within 7 days, services may be suspended until the account is cleared.

3. Pricing & Plans

Service fees and package details may be updated from time to time. Any new service subscriptions will follow the current pricing at the time of purchase. Ongoing customers will be informed of major pricing revisions in advance.

4. Service Guarantee

We want our clients to be satisfied. If you are not happy with our services:

• You may request a full refund within the first 7 days of service or before completion of five support requests (whichever comes first).
• After this period, refunds are handled on a case-by-case basis.

5. Cancellations

Service cancellation must be requested via email to our official support or sales contact. For ongoing contracts, we require 30 days’ prior notice. Once canceled, your data and configurations may be permanently deleted, so please ensure you have backups.

6. Support & Response Time

We aim to respond to technical support requests within 20–30 minutes, depending on your support plan. Response time means acknowledgment and assignment of your ticket, not immediate resolution. Queries related to billing, sales, or general inquiries are not included under this response commitment.

7. Data Protection & Backups

While Stackheal takes data security seriously, customers are solely responsible for maintaining regular backups of their critical data. We will not be liable for loss of files, databases, or configurations due to system errors, accidents, or client-side issues.

8. Refunds

Refund eligibility is limited to our service guarantee and cases where we fail to meet explicitly agreed service commitments. Approved refunds may take up to 10 business days to process. Refunds cannot exceed the amount you paid for the service in the most recent billing period.

9. Fair Usage

To ensure equal service quality, we may place limits on accounts that consume excessive resources or open a disproportionate number of support tickets. At our discretion, we may recommend an upgraded plan or suspend service if usage negatively impacts other clients.

10. Acceptable Use

You agree not to engage in abusive, harassing, or threatening behavior toward Stackheal staff through any channel. We reserve the right to suspend or terminate accounts without prior notice in cases of serious violations.

11. Confidentiality

Both Stackheal and the client may share sensitive or proprietary information during service delivery. Each party agrees to protect this information, disclose it only to authorized individuals, and use it solely for the purpose of fulfilling the service agreement.

12. Limitation of Liability

Stackheal is not liable for indirect or incidental damages, such as business interruption, loss of revenue, or data loss. Our total liability will not exceed the amount you paid for services in the most recent billing period.

13. Updates to Terms

We may update these Terms of Service from time to time. Any changes will be posted here with a new “Effective Date.” Continued use of our services means you accept the updated terms.